It is a common fact that laboratory equipment may require a period of repair and maintenance, since these equipment can experience some kind of malfunction as a result of constant use on them. There are many established and certified equipment dealers whose main business is into providing quality repair and maintenance services to laboratory equipment in research labs in institutions, private organizations, and healthcare facilities. Coagulation analyzer, immunoassay analyzer, centrifuges, flow cytometer, microscopes, mixers, shakers, these are some of the examples of which these certified dealers normally conduct repair service
Purchasing laboratory equipment necessitates a warranty period of maintenance service, such that an expert team, provided by the dealer, can conduct equipment checks on a scheduled basis to ensure that the utilization of the equipment is optimized and with that, lab productivity and researcher efficiency are realized. The maintenance package includes a service team that will conduct a thorough inspection, monitoring, and reconditioning of the equipment and provide the following services: lab equipment repair, preventive maintenance services for lab equipment, extended warranties, pipette calibration services, lab equipment outfitting, contracts for lab device repair. The outcome od such warranty services can positively resolved technical issues that can be related to mechanical, electronic, pneumatic, and hydraulic components, as well as parts like valves, tubes, gaskets, probes, etc. are replaced as needed.
For the equipment repair service to be performed in-house, instead of an off-site repair, provides many advantages, such as: safe to conduct for smaller pieces of equipment, as a preventive maintenance, cost-saving as it saves on buying new devices, efficiency on the part of the equipment, time-saving as it helps for continuity of laboratory operation, and accuracy of the equipment.
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Offering a better service program, on the part of the equipment dealer, like centralizing the laboratory service program by consolidating IT technology may gain many benefits for the service company, such as: efficient and simplified service of managing maintenance services of the clients, lowering cost of maintenance team by merging the laboratory service functions, maximize capital utilization which is a result of consolidation of the service program, improve cash flow due to the fact that the inventory levels may be reduced and equipment up time is increased, an increased up time since preventive maintenance services are streamlined, maximize resources as experts, tools are tapped, and cost savings due to the integration of instrument services, and increase productivity.
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Because of the need to have continuous operation in the laboratory, repair and maintenance services which are packaged by laboratory equipment dealers can be limited since these are mostly based on the warranty contract, therefore, most laboratories are now depending on outsourcing laboratory service companies to help them with their lab repair problems such that the outsourcing company takes care of tapping highly skilled lab technicians to handle the service job, and the returns of which can save much in operational and labor costs for the laboratories.