What Research About Telephones Can Teach You

Six Must-Have Features for Your Business Phone System

Quality communication is essential if you want your business to be successful. When choosing a phone system, there are some things you should consider. A major factor that needs consideration is the type of features you need to have. A phone system is only as good as the features it has to offer. Here are 6 examples of telephone features that you should have.

Answering Machine
Every phone system on the market today has a voicemail feature. Nonetheless, these features are different depending on a provider. Some features of voicemail will grant you access to your voice messages regardless of where you are. Regardless of whether you are using the phone itself or a voicemail system, which is remote, you will still be able to access messages from whichever place.

Phone Conferencing
You can use this feature, which has multiple extensions to connect to a number of people. When purchasing a system with such a feature, it is important to know the exact number of lines such a phone can connect to at any given time. Something else you should do, is check the quality of sound in the speaker to confirm whether calls can be heard.
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Automated Attendant
If you are very busy or maybe have a little cash to employ a call center solution, then you definitely need this. In today’s world, a business without an automated phone attendant is often considered unprofessional. This feature serves as a stand-in receptionist. It can convey loads of information and instructions that relate to your business.
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Call Screening Feature
Business people are often busy and might not have ample time to answer all their inbound calls. This feature is very efficient because it allows you to choose how to handle each call that comes through. You can differentiate between casual and business calls, just by looking at the caller ID. Moreover, it also helps you prioritize to whom you would like to respond. Nevertheless, it is always good to note that it is never a bright idea to have your business number being used for other non-related matters.

Music on Hold Feature
A research by the telemarketing magazine revealed that 80% of callers are normally put on hold. In this same research, those who hang up after experiencing silence make up 60% of the callers. Playing musing in the background, in most cases encourages the caller to remain on the line. Moreover, instead of total silence, you can also keep them engaged by using messages.

Call Forwarding Feature
This feature allows inbound calls to be forwarded to another phone such as a mobile phone, or to another office phone, instead of going unanswered.In some cases, the hunt group technique is used, and the call is forwarded to a series of numbers until it is eventually answered.

It is clear that phone systems have a variety of features. It is your responsibility to research and pinpoint the features your business needs the most. However, no policy prevents you from having all of them if possible.